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Insurance FAQ

Financial matters should not come between you and your relapsing MS therapy

Teva's Shared Solutions® believes you should not have to choose, interrupt, or discontinue your COPAXONE® therapy because of financial reasons. Whether you are currently on daily COPAXONE® 20 mg, or 3-times-a-week COPAXONE® 40 mg, Teva's Shared Solutions® will work with you to help find the financial answers you need.

Other people with relapsing MS have questions regarding their insurance, too, and the following are some of the most frequently asked questions (FAQ).


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Q: If I switch insurance companies, will I be rejected because of a preexisting condition?

A: It's very important that you have all the information you need before making a change that may impact your coverage. Insurance plans can vary depending on the individual company's policies, and it can be challenging to make sense of plans on your own. That's why Teva's Shared Solutions® offers a team of dedicated Benefits Specialists who can help look into the particulars of your situation.

The Benefits Specialists at Shared Solutions® won't stop until they've done everything they can to research all of your options and find personalized financial solutions, if possible, for you.

When you call Shared Solutions® at 1-800-887-8100 and provide the name of the insurance company, one of our Benefits Specialists can contact the company to determine its preexisting condition policy. We can also help you understand how the policy you're considering may impact your coverage for Teva's COPAXONE®.

Q: My spouse lost his/her job, and he/she carried the insurance. How do I get coverage in the interim?

A: Options such as COBRA, a government act related to temporary continuation of group health coverage, are available. Make sure to call Shared Solutions® at 1-800-887-8100. We can help walk you through the necessary steps to apply for coverage.

Q: I changed insurance companies/providers. What do I have to do?

A: Teva's COPAXONE® is covered by most medical insurance carriers. Teva's Shared Solutions® can help you verify whether your new insurance plan covers COPAXONE®.

To speak with someone at Shared Solutions®, call 1-800-887-8100.

Q: Is Teva's COPAXONE® covered by insurance?

A: Teva's COPAXONE® is covered by most medical insurance carriers. Teva's Shared Solutions® can help you verify whether your insurance plan covers COPAXONE®. And if your insurance changes, we'll work to re-verify your coverage for COPAXONE®. If you do not have insurance, or if you need help paying for COPAXONE®, Shared Solutions® can refer you to other financial assistance programs.

To speak with someone at Shared Solutions®, call 1-800-887-8100.

Q: Can Teva's Shared Solutions® help me enroll in Medicare/navigate Medicare coverage?

A: At times, navigating the Medicare system can be challenging. That's why we have made sure to address these needs with a dedicated Shared Solutions® Medicare team, who can assist you with evaluating Medicare Part D plans. These evaluations are customized to recommend the best coverage for Teva's COPAXONE®, as well as any other medications you may be taking. And, if needed, Shared Solutions® can provide information about 3rd party financial assistance programs.

To speak with someone at Shared Solutions®, call 1-800-887-8100.

Q: Can Teva's Shared Solutions® assist me if I don't have any form of insurance?

A: At Teva's Shared Solutions®, we'll do our best to help you find financial assistance.

To speak with someone at Shared Solutions®, call 1-800-887-8100.

Q: Is there any assistance available to help me understand my insurance benefits/evaluate Medicare Part D programs?

A: Call Shared Solutions® at 1-800-887-8100, and your dedicated Benefits Specialist can help you navigate the system, whether it's understanding your insurance benefits or helping you evaluate Medicare Part D programs.

Q: My co-pay has changed. What should I do?

A: If your co-pay has changed, Teva's Shared Solutions® will work with you to help find the financial answers you need, whether you are currently on daily COPAXONE® 20 mg or 3-times-a-week COPAXONE® 40 mg, or just starting. Call Shared Solutions® at 1-800-887-8100.

If you have commercial prescription insurance, find out if you could lower your out-of-pocket costs to $0 per month†† for 3-times-a-week COPAXONE® 40 mg with COPAXONE Co-pay Solutions®. For daily COPAXONE® 20 mg, contact Shared Solutions® to learn if your co-pay could be lowered. If COPAXONE Co-pay Solutions® isn't right for you, Shared Solutions® may still be able to help. To find out more, call Shared Solutions®.

Make sure you have your insurance card, prescription card, and income information available when you call.

Terms and Conditions

Q: My benefits have changed. What should I do?

A: If your benefits have changed, whether you are currently on Teva's COPAXONE® or just starting out, Shared Solutions® will work with you to help find the financial answers you need. Call Shared Solutions® at 1-800-887-8100.

Q: My financial situation has changed. What should I do?

A: If your financial situation has changed, Teva's Shared Solutions® will work with you to help find the financial answers you need. Call Shared Solutions® at 1-800-887-8100.

Q: My marital status has changed. What should I do?

A: If your marital status has changed, whether you are currently on Teva's COPAXONE® or just starting out, Shared Solutions® will work with you to help find the financial answers you need. Call Shared Solutions® at 1-800-887-8100.

Q: I have insurance but I still need help with my monthly costs/co-pay/out-of-pocket expenses. Is there any assistance available?

A: For those taking Teva's COPAXONE® who may need additional assistance with out-of-pocket expenses once insurance is applied, Shared Solutions® can help find financial assistance with co-pays, co-insurance, and deductibles, as well as help with the qualification process. Call Shared Solutions® at 1-800-887-8100.

Q: I've never applied for financial assistance. Is there help available to get me through this process?

A: We know that applying for financial assistance can be complex, but your experience doesn't have to be. We're experts at navigating the system and helping to streamline the process for you.

To get started, all you have to do is call Shared Solutions® at 1-800-887-8100 and follow these 2 steps:
1. Have insurance, prescription, and income information available.
2. Answer the phone during the enrollment process.

The Benefits Specialists at Teva's Shared Solutions® are dedicated professionals who are committed to researching and understanding your coverage and benefits.

Let Teva's Shared Solutions® help you find the answers

If you'd like to speak with a Shared Solutions® Benefits Specialist, don't hesitate to call 1-800-887-8100. This is what we're here for—to help you when and where you need it.

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