About Shared Solutions®: Frequently Asked Questions (FAQs)
Click on the questions below to see the answers.
Shared Solutions® is a network of resources available to everyone, and that includes people with MS, their CarePartners, friends, family, or anyone else who has been touched by MS. If you’re currently taking or considering treatment with COPAXONE®, Shared Solutions® will partner with you to help make sure you have access to the people and resources you need to reach your individual goals for therapy. Shared Solutions® representatives can be reached by calling 1-800-887-8100, Monday through Friday, from 8:00 a.m. to 8:00 p.m (Central Time). MS-certified nurses are available after these hours for more urgent needs. Click here
to learn more.
Yes. Shared Solutions® is available to everyone, and that includes people with MS, their CarePartners, friends, family, or anyone else who has been touched by MS.
You can sign up by clicking here, or you can call Shared Solutions® at 1-800-887-8100.
Shared Solutions® representatives can be reached by calling 1-800-887-8100, Monday through Friday, from 8:00 a.m. to 8:00 p.m (Central Time). You can leave a message and an MS-certified nurse will return your calls after hours for more urgent needs.
If you are considering taking COPAXONE® and are not sure if you can afford it, call Shared Solutions® at 1-800-887-8100, and ask to speak with one of our benefits investigators, who will be able to explain your options.
COPAXONE® is covered by most medical insurance carriers. Shared Solutions® can help you verify if your new insurance plan covers COPAXONE®. To speak with someone at Shared Solutions®, call 1-800-887-8100.
Call Shared Solutions® at 1-800-887-8100 to arrange a free in-home injection training to help you and/or your CarePartner learn how to properly inject COPAXONE®.
There are a few ways to get in touch with someone whom you can relate to and who also has multiple sclerosis. Shared Solutions® offers Peer Resources, a service that connects you with someone who shares your interests or lifestyle, and whose perspective may be valuable for you. You can call Shared Solutions® at
1-800-887-8100 and ask to participate in our Peer Resources program.
When you call, we’ll ask you a few questions in order to match you to a person with MS whose experience will be most relevant to you. If you’re still considering therapies, this person can tell you about managing his or her MS with COPAXONE®. You can also take part online. It’s easy. Just visit the Contact a Peer and e-mail the Peer whom you think would best understand your situation.
Click here for our schedule of teleconferences and live events. Then, follow the on-screen instructions to register for the events that interest you.
To someone with MS, the support of friends and family can be tremendously helpful. For helpful Web sites and organizations, click here. You can also reach out to Shared Solutions® for support and help by calling 1-800-887-8100.
062235133/060863